西餐厅信息化管理专业解决方案-Yumstone易石软件专业解决方案
  • 西餐经营管理特性
  • 分餐制;
    厨房管理较为传统和规范;
    注重礼仪,文化,服务,人力成本高;
    经营促销灵活多变;
    消费形式多样:零点,套餐,自助,宴会;
    环境优雅,消费档次较高;
    重视菜肴的创新,鼓励即兴创作,厨师地位较高;
    重视食品安全卫生,各方面管理水平要求较高。
  • Western restaurants Operation Management Features
  • Separate dining system;
    Relatively traditional and standardised kitchen management;
    Staff pay attention to etiquette, culture and service with a high labor cost;
    Promotes flexible operation;
    Diversified dining options: a la carte, set meal, buffet, and banquet;
    An elegant environment and high levels of consumption;
    Highlights creative dishes, encourages impromptu creations and gives higher respect to chefs;
    Highly values food safety and hygiene with strict requirements for management levels in various aspects.
  • 西餐经营管理难点
  • 人员方面:
    员工素质要求较高,英语能力要求;
    西餐礼仪文化的培训,食物饮料搭配的培训要求较高;
    服务要求较高,造成人力成本非常高;
    流程方面:
    营业高峰期间难以保证服务品质;
    前厅和后厨建立高效准确的沟通机制;
    营销推广方面:
    如何建立不断改良的客户关系管理体系,
    以便于吸引新客人,维持好老客人的满意度?
    如何落实频繁的产品促销政策?
    成本管理方面:
    如何在保证经营灵活性的前提下,保持可靠的监控稽核能力?
    食材较为昂贵,如何将损耗控制在合理的范围之内?
  • Difficulties encountered in Western restaurants Operation Management
  • Personnel:
    Requires high quality personnel with strong proficiency in English;
    High requirements for training on how to handle Western foods, etiquette, and how to match foods with drinks;
    high service requirements and high labor costs;
    Processes:
    Hard to ensure high service quality during peak times;
    Efficient and accurate communication mechanism needed between front of house and kitchen;
    Marketing Promotion:
    How can we establish a continually improving customer relationship management system,
    so as to attract new customers and maintain the satisfaction of old customers?
    How should we carry out frequent promotional policies?
    Cost Management:
    How can we maintain reliable supervision and auditing under the prerequisite of flexible operation?
    How can we best control a reasonable range of losses against the price of costly food materials?
  • 传统POS点菜流程  以4位客人为例
  • 引导客人入座,提供4份纸质菜单;
    客人浏览菜单,服务员陪同记录在手工单上,平均占用10~20分钟;
    服务员与客人确认点菜清单,平均占用2分钟;
    服务员收回菜单,将手工单录到POS触摸屏中,平均占用5分钟;
    厨房收到打印单,开始备餐;
    服务员将打印的消费清单,置于客人桌上,供上菜确认;
    传统流程平均每单占用服务员时间25分钟左右,营业高峰期间容易顾此失彼,差错率较高。
  • Traditional Ordering Process  To Serve 4 Customers,For Example
  • Guide the customers to their seats, and offer them four paper menus;
    It will take 10-20 minutes for the customers to browse the menu,
    accompanied by our server who will write down their orders on paper;
    It will take 2 minutes to confirm the order with the customers;
    It takes 5 minutes to take the paper menus back, and to enter the orders into the POS system by the Touch Screen Station;
    While the kitchen is processing the printed order, the server can begin to prepare…
    The server places the printed guest check on the table for the confirmation of pick up;
    This process will take at least 25 minutes, so during peak periods it will likely cause a high error rate and also low customer satisfaction.
  • 使用Yumstone iPod Touch点菜流程  以4位客人为例
  • 引导客人入座,提供4份纸质菜单;
    客人浏览菜单,服务员陪同,用iPod Touch点菜,平均占用10~20分钟 ;
    服务员与客人确认点菜清单,平均占用2分钟;
    服务员用iPod下单,系统通过无线网络,即时进入Yumstone易石Pos系统中,服务员收回纸质菜单,不占用时间;
    厨房收到打印单,开始备餐;
    服务员将打印的消费清单置于客人桌上,供上菜确认 。
    使用iPod菜,平均每单占用服务员时间20分钟左右,避免二次录入差错,并为厨房间节约了宝贵的5分钟上菜时间。
  • Use Yumstone iPod Touch  When using the iPod touch process (to serve 4 customers,for example)
  • Guide the customers to their seats, and offer them four paper menus;
    It will take 10-20 minutes for the customers to browse the menu,
    accompanied by our server who will use the iPod touch to record their choices;
    It will take 2 minutes to use the iPod touch to confirm the order with the customers;
    When using the iPod Touch to place the order, the Yumstone POS system will receive the order automatically via Wi-Fi networks, which occupies almost NO EXTRA time;
    While the kitchen is processing the order, the serve can begin to prepare at the same time…
    The server will print the guest check and attach it to the table for the confirmation of pick up.
    The whole process will take an average of 20 minutes. By using the iPod touch, you can avoid written mistakes and keyed in errors. You can also save a valuable 5 minutes , during which time the kitchen can prepare the first course.
  • 使用Yumstone iPAD自助点菜系统  以4位客人为例
  • 引导客人入座,提供4台装有Yumpad客人自助点菜系统的iPad;
    客人使用iPad浏览菜单并自行点菜,服务员不必陪同,转去招呼别的客人;
    只需花1分钟介绍如何使用iPad点菜系统;
    客人按点菜完成按钮,系统通过BP机自动通知服务员;
    服务员使用任意一台iPad,调出4位客人的点菜清单,系统自动合并为一张清单,服务员与客人确认点菜清单后,点击下单,系统通过无线网络,
    即时进入Yumstone易石Pos系统中,服务员收回iPad菜单,共占用2分钟时间;
    厨房收到打印单,开始备餐;
    服务员将打印的消费清单置于客人桌上,供上菜确认;
    使用iPad点菜,平均每单占用服务员时间仅为3分钟左右,避免二次录入差错,
    并为厨房间节约了宝贵的5分钟上菜时间,在营业高峰期间,服务员的接待能力提升8倍以上,客人满意度大大提升!
  • Use Yumstone iPAD Menu System  When using the iPad Menu process (to serve 4 customers,for example)
  • Guide the customers to their seats, and offer four iPads which are equipped with a Yumstone iPad Menu Ordering System;
    While the customers browse the iPad menu, it’s unnecessary to accompany them. Our servers can attend to other customers within the space of a minute,after only introducing the directions of the iPad menu;
    Once the customers finish making their orders, the system will inform the server automatically via a BP Call;
    The server himself can use any one of the iPad menus, type in the table no., and the system will merge all 4 customer checks into one check. Afterwards, the server can confirm the merged check with the customers, and click the “place order” button if it is correct. The POS system will then receive the order automatically via a Wi-Fi network,and the server can then take the 4 iPads back. It will take a total of 2 minutes for this whole process to take place;
    While the kitchen is processing the order, the server can begin to prepare at the same time… The server can print the guest check and attach it to the table for the confirmation of pick up. By using the iPad menu, the whole process will take just 3 minutes on average! It will avoid any written mistakes or keyed in errors, andsave a valuable 5 minutes for the kitchen to prepare the first course in good time;
    The use of the iPad menu will improve business handling capacity during peak periods by 8 times! Service quality will therefore be significantly improved.
  • 勾起食欲!极精美的菜单展示
  • 采用Yumstone易石软件的iPad自助点菜系统,借助于苹果iPad强大的硬件平台,大幅突破传统印刷技术的限制,将您独特菜肴细腻生动地展现出来,必将引爆客人的食欲!
    使用iPad点菜后,对于人均消费额的提高,会有很大的帮助。
  • Evoking appetite! The most elegant menu
  • Based on Apple iPad’s strong hardware platform, Yumstone iPad Menu Ordering system can help you to display your unique cuisine in a delicate and vivid way. It’s a great step forward from traditional printing technology, and will greatly catch the eyes of your customers.
    It’s very helpful for increasing the average amount spent per customer.
  • 想变就变!给运营插上翅膀
  • 所有的东西都在变:时代在变,季节在变,客户在变,口味在变,供应商在变,竞争环境在变…
    您的纸质菜单能否胜任?
    使用Yumpad for iPad客人自助点菜系统,10秒调整菜品推荐位置,一键即可更新,让您今天的菜单和昨天的不一样!
  • Change as your wish! Wings to the operations team
  • Everything is changing: age, season, customer tastes, suppliers, the environment is becoming more competitive…
    Can your paper menu change as you wish?
    While using the Yumstone iPad menu, it takes only 10 seconds to adjust the recommended dishes to the right position, and only one click to refresh all the iPad menus so that they are not the same as yesterday’s: It’s so easy.
  • 炫酷!极易上手
  • iPad自助点菜系统:轻松的滑动和点击实现翻页,点菜,即使是毫无电脑使用经验的老人,也无任何使用障碍;
    iTouch/iPhone服务员点菜系统:将Captain Order点菜形式展现在iPod Touch上,完全兼容原有点菜习惯,上菜次序,座位信息全自动记录,服务员轻松上手!
  • Cool! Easy to use
  • While using the Yumstone iPad menu: Simply slide to the relevant page and click to order. It’s very friendly and easy to start to use; even to a computer illiterate person;
    While using the Yumstone iTouch System: Following all the habits of the paper order form, display the “Captain Order” on the iPod touch/iPhone, by clicking the corresponding column to order. The system will then record the course information and seat number automatically.
  • 节约人力!更高满意度
  • 使用iTouch点菜系统中的暂存单功能,在营业高峰时候可以同时为临近几个餐桌的客人提供点菜服务,对比传统点菜流程,提升2倍以上的接待能力;
    使用iPad自助点菜系统,可以让客人自助完成点菜的过程,通过BP机自动呼叫功能,提升8倍以上服务员接待能力!
    使用iTouch/iPad点菜系统,都可以在客人身边即时完成下单动作,无需跑动和二次录单,提高了厨房上菜的速度,提高了客人满意度。
  • Labor cost saving! Higher satisfaction
  • While using the iTouch system: During peak periods, use the “Hold Items” function, so that the server can offer order services for nearby customers. Use the “Fire Items” function to continue the order. This will double the improvement of business handling capacity;
    While use iPad menu: self-service ordering by customers, when it has been finished, the system will inform the server via a BP call, 8 times improvement of business handling capacity!
    The system allows the server to send the order to the kitchen without leaving their customers or keying in orders at a workstation; saving more time for the kitchen to prepare foods.
  • 菜单更轻薄!内容更丰富!
  • 几十款葡萄酒,几百款美食,如何推荐令人满意的组合?
    使用iPad自助点菜系统,您可以发挥大厨的专长,将专业的内容搭配融入iPad菜单中,不必再辛苦培训每个服务员;
    200页菜单?300页菜单?不必担心菜单重到客人拿不动;菜单厚度8.8毫米,重680克,再多的内容也尽收罗,这就是用了iPad点菜后的好处;
  • Thinner and lighter! But a much richer and more varied menu!
  • Dozens of bottles of wine, hundreds of types of food; how to recommend the perfect combination to your customers?
    While using the iPad menu: Instead of hard training each server, your manager can show his expertise by setting rich and professional content to the iPad menus;
    200 pages? 300 pages? Don’t worry about the menu being too heavy for the customers; the iPad menu is 8.8 mm thick and weighs only 680 grams, no matter how much content is loaded on to it!
  • 功能强大!为西餐厅量身定制
  • 西餐厅独特的Captain Order点菜模式在iTouch/iPad系统上完美展现,无需复杂的操作,服务员即可轻松准确的将点菜信息,上菜次序,座 位信息等一次搞定;
    厨房打印单快速,准确,完全吻合西餐厨房操作模式的打印格式要求;
    iPad自助点菜系统上,实现独特的订单合并功能,将同一桌的多个客人的点菜清单合并到任意一台iPad上,供服务员确认到Captain Order格式中,完成一次下单。
  • Powerful! Customized for the Western Restaurant
  • Special Captain Order designed in Yumstone is perfectly available by the iTouch/iPAD system, without the complex operations, so that our waiters can get started easily and accurately, including serving orders and seat information;
    The kitchen can receive printed orders more quickly and more accurately, with all the necessary information attached to the dishes such as seat number and course sequence;
    While using the iPad Menu, customer orders can be merged together with the "Captain Order" form according to the same table number. This is so that, using any iPad, the server can confirm the order with the customers, and send the order to the kitchen at the same time.
  • 稳定可靠!
  • 离线式点菜;
    在线式下单;
    10+年餐饮系统设计经验,产品稳定性极高。
  • Stable and reliable!
  • Yumstone iPad/iTouch System support is maintained offline: just browse and click;
    On-line operation to send orders to the POS system and to update the menu;
    Yumstone has focused on the food and beverage industry for more than 10 years, and our system has been tried and tested by thousands of restaurants.
  • 多语言支持!英文版已推出
  • 客人是老外?服务员也是老外?
    没关系,Yumstone西餐专业版现在提供英文版,中英文切换,一键搞定。
  • Multi-language support! Now an English version is also available
  • Foreign customers? Foreign servers?
    It’s OK, we can provide a menu with an English version,featuring a button which can be used to switch between English and Chinese.
  • 更低造价!更低总拥有成本
  • iTouch点菜方案:iPod Touch的购买成本仅为传统触摸屏的1/7,移动业务处理能力,提升接待能力1倍以上,非常适合于小型西餐厅使用;
    iPad点菜方案:用iPad取代传统纸质菜单,可节约各种菜单的制作印刷成本,并可大幅节约人力成本,以三年总拥有成本测算,iPad比纸质菜单成本低50%以上。
  • Lower cost! Lower total cost of ownership
  • Through adopting Yumstone iTouch ordering system, the hardware cost is much lower than it would be for traditional Touch screen solutions. The cost of 7 iPod touch systems is equivalent to the cost of 1 Touch screen workstation. However, the former business processing capacity is 2 times higher; So it is ideal for use in a small Western restaurant;
    By adopting the Yumstone iPad menu solution, we can not only save on printing costs on all kinds of paper menus, but also on labor costs. A three-year total cost of ownership estimates that the iPad menu will save a considerable amount of money; costing at least 50% less than paper menus.
  • 高扩展性!强大的ERP扩展功能
  • 需要更完善的功能?
    Yumstone易石软件专注于餐饮信息化管理超过10年, 可以提供模块化功能插件,满足客户系统平滑升级需要;
    1.预订领位排队等候子系统;
    2.库存管理/采购管理/成本控制管理子系统;
    3.会员管理/客户关系管理子系统;
    4.集团六大中心系统:集团数据中心、运营控制中心、会员CRM清算中心、中央厨房物流配送中心、行政及人力资源中心、互联网预订外卖中心。
  • High scalability! More ERP function support
  • Need more functionality?
    Yumstone has been focused on Information Management of the Food and Beverage Industry for over 10 years. Our system can provide modular functionality plug-ins to meet the changing demands of your business in the following ways;
    1.Reservations, Hostesses, Queuing Management subsystem;
    2.Inventory, Purchasing, Cost-control Management Subsystem;
    3.Membership, Customer Relationships, Management Subsystem;
    4.Six Centers of Franchisor Systems: Group Data Center,Global Control Center of Operations and Standards,Membership and CRM Clearing Center,OA and Human Resource Center,and Internet Reserving and Delivery Center.
  • iTouch点菜西餐专业版案例参考:
    El Willy 西班牙餐厅
  • 全新的El Willy餐厅坐落在一处于1906年建造的历史建筑内,昭示着老板兼总厨Willy Trullas Moreno要开一家上海门户餐厅的野心。不过,相比外滩黄金地段高档餐厅的端庄优雅,全新El Willy仍然保持了俏皮活泼的本色装修明快鲜亮,格局自由随意。在极具老上海风情的半圆形窗边摆放的木质餐桌上,五颜六色的小猪图案餐盘,与Willy本人身穿的带有小猪图案的厨师服相得益彰,你立刻能感受到西班牙人想要带给客人更多的是用餐的乐趣,而不是别的;
    系统配置:1*服务器/1*收银/6*iPod/3*厨房打印机/1*消费单打印机;
    软件配置:点菜收银基础模块/iPod自助点菜西餐模块;
    系统总造价:人民币7万左右;
  • 餐厅体验地址:上海市黄浦区中山东二路22号5楼。
  • Yumstone iPad Western Professional Reference Case :
    El Willy
  • The new El Willy Restaurant is located in a historic building built in 1906.It has been a clear ambition of the owner, and Chef Willy Trullas Moreno, to open a portal restaurant. However, compared to the other prime location restaurants that are also situated on the Bund, which are dignified or elegant, the new El Willy retains the true nature of a successful restaurant with its witty and lively atmosphere, bright decorations and random layout. The wooden dining tables have been placed nearby the very old Shanghai style semi-circular windows. When you see the colorful pig pattern plates and the apron that the chef Willy wears himself with a matching pattern, you feel immediately that the Spaniards want to bring guests more of a pleasurable dining experience rather than anything else;
    Hardware Configuration: 1*Server/1*Cashier/6*iPod Touch/3*Kitchen Printer/1*Cashier Printer;
    Software Configuration: Basic POS Module/6* iTouch ordering licenses;
    System Total Cost: Around RMB 70,000;
  • Restaurant address: 5F, No. 22, Zhongshan Second East Road, Huangpu District,
  • iPad点菜西餐专业版案例参考:
    极食餐厅
  • 极食餐厅是一家充满创造力的西餐厅,餐厅提供无与伦比即摘即食的极致美食体验;
    餐厅由米其林星级厨师掌勺,精心制作,为每一位前来用餐的客人提供前所未有的美食体验。在极食餐厅小憩,用餐,享用到的不仅仅是美食,而是全新概念的健康生活理念。
    这里不单单是一家餐厅,还是一种生活方式的体验场所.来用餐的客户可以尊享苗圃iPlant智能蔬菜种植机特别种植的芽苗菜品种,您可以通过我们的App系统随时随地的了解自家自留地中蔬菜的成长状态,并可以预约特制自己的佳肴并预定用餐时间和亲朋好友们一起分享收获的快乐.我们的WOW Magic Mat让您可以见证魔术般红酒醒酒过程,在品味红酒旅程中,让美食变的是那么的美仑美奂。
    餐厅营业面积800平米,装备10台iPad取代纸质菜单:
    系统配置:1*服务器/1*收银/1*触摸屏点菜/1*仓库站点/1*经理站点/10*iPAD/4*厨房打印机/2*消费单打印机;
    软件配置:点菜收银基础模块/iPAD自助点菜西餐模块*10/库存管理系统/会员系统;
    系统总造价:人民币15万左右;
    餐厅体验地址:上海市浦东新区芳甸路1188弄喜玛拉雅中心B1-152(近新国际博览中心)。
  • Yumstone iPad Western Professional Reference Case :
    g+ Restaurant
  • g+ Restaurant: A creative Western restaurant that provides unique freshly-picked and ready-to-eat superb delicacies;
    With its Michelin-starred chefs, the restaurant provides each guest with an unprecedented culinary experience. Taking a rest and having dinner at the restaurant gives you not only the culinary delicacies, but also a fully new concept on how to live a healthy life;
    It is not merely a restaurant; it is a place to experience a new life style. Guests coming for dinner will enjoy the special sprouting vegetables planted in our iPlant vegetable planting machine, and become aware of the growth of the vegetables planted on your own lot anytime via our App system. Moreover, you can make a reservation to create your own individual dishes at a reserved time with your friends and family in order to enjoy the happiness of your harvest. You can witness the magic decanting process via our WOW Magic Mat, making your foods appetizing while appreciating the magic wine;
    800m2 operating space equipped with 10 iPAD menu system instead of a paper menu:
    Hardware Configuration: 1*Server/1*Cashier/1*Touch Screen/1*Inventory Station/1*Manager Station/10*iPad/4*Kitchen Printer/2*Cashier Printer;
    Software Configuration: Basic POS Module/10* iPad menu ordering licenses/Inventory Management Module/Membership and CRM Module;
    System Total Cost: Around RMB 150,000;
    Restaurant address: Himalaya Center B1-152, Lane 1188, Fangdian Road, Pudong New District, Shanghai (near Shanghai New International Expo Center).
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